Lowe's Home Improvement in Yonkers, NY Open now

Reviews about Lowe's Home Improvement

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  December 19, 2019, by Lauren Peterson
  Unfortunately I can't given zero stars, which skews the overall rating. Last week, I was told my flooring, wall tiles, and mirror was ready for store pickup. I went into the store 2 days later to pick it up. No one at customer service seemed to understand how to process the pick up. Additionally, the rep skipped me in line to help her friend; her friend was the one who said I was waiting the longest. I was there for an hour and a half while I waited for them to find my items and also give them to me. I even tried getting in touch with the store manager and they tried passing off an Associate as the Manager. The following week, I came to pick up several more items (confirmed via email they were ready at customer service) and no one at the store could find my items. I purposely got up early to come into the store before it was crowded. Again, when I asked for help, they walked away from me without acknowledging the frustrating situation. No one wants to acknowledge the lines or help customers. I am still here 2 1/4 hours later with no end in sight. So far, I've seen lines of 10+ people long, self-grooming at customer service, customers telling my husband and I in the parking lot that they feel bad for us. At 22 weeks pregnant, I made myself comfortable in the store display lounge furniture. I might be sleeping here tonight waiting for my last pickup. UPDATE: I ended up wasting 3 hours of my life waiting to resolve the issues. Eventually, I was offered a 10% discount on 15 tiles for my wait. For comparison, my pick up order is $2,000. I pretty much laughed as a response. I was really excited for a Lowe's in this area as Home Depot's prices and selection aren't as good. At this point, I'd rather die at Home Depot then step foot in this Yonkers location.